FAQs

Participation Requirements

  • Participants must be a minimum of 4'9" in height
  • All participants under 18 years old require a legal guardian-signed waiver
  • Participants must be at least 10 year old
  • Max Weight of 265lbs (subject to harness fit)

Chaperone Policy (ages 10-14)

  • One paid, participating chaperone is required for every two children.
  • Supervising of children is required for the safety of all participants. Chaperones must be no more than one element away of the supervised at all times.

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Frequently Asked Questions

My Trip

  • What should I wear?

    All adventurers are different, so dress however you feel most comfortable when doing physical activities. Closed toe athletic shoes or boots are required. Keens are NOT considered closed toe.

  • Does someone climb with me?

    Once you demonstrate the ability to use the equipment, you are free to explore the Canopy however you’d like. Staff are always on hand (on the ground and in the trees!) to monitor and help when needed. If you’d like, you may purchase a personal guide to assist you during your adventure. You must call in advance for this service when reserving your tickets.

  • Is there more than one ropes course?

    Yes, we have 4 different courses ranging in difficulty levels! All 4 are included in your low price.

  • What are your difficulty levels and how hard is it to complete the courses?

    We use a color-coded system to allow you to choose the course that meets your challenge requirements. Beginners will gain the skills and confidence needed to progress while on our yellow course. Our green and blue courses will push our beginner climbers and build confidence in our intermediate climbers. Our black course is the most difficult course and will challenge everyone both mentally and physically.

  • Do I need to be super fit to complete the ropes courses?

    Users of average physical fitness and health should be able to complete the majority of our adventure park. We offer 4 levels of progression so that users can pick and choose the course(s) that best fit their level of ability and comfort.

  • Do you sell food and beverages at the Adventure Park?

    Canopy sells snack items, bottled beverages and souvenirs. We also offer complimentary water. There is a full-size restaurant in the golf complex clubhouse that you can enjoy after your climb!

  • Can I bring my own food or drink?

    Yes, you may bring your own food and beverages to the adventure park. We do not allow food on the ropes course itself. We ask that all guests clean up after themselves and to not litter. Alcoholic beverages and illegal drugs are strictly prohibited and will not be tolerated.

  • Do you provide lockers?

    No, we do not provide lockers and suggest you lock all valuables inside your vehicle. We are happy to hold onto your keys while you are on the course.

Policies and Procedures

  • What are your participation requirements?

    - Participants must be a minimum of 4'9" in height.
    - Participants must be at least 10 year old.
    - Participants must weigh less than 265lbs.
    Note: For children between 10-14 years of age, a participating chaperone is required. For anyone under 18 years of age, a legal guardian must sign their waiver.

  • What is your weather policy?

    We climb rain or shine - dress appropriately! We are open during most inclement weather but do close when the weather becomes severe and includes high winds, thunder, lightning, or ice. We are unable to offer refunds for any reason but will accommodate rescheduling your adventure should we close due to weather. If you have already started the course when severe weather hits, we will ask you to evacuate the course and wait it out. Should it not clear in 30 minutes, you will be allowed to come back at a later time to climb again.

  • Can I get a refund if I don’t want to continue climbing?

    You are eligible for a refund if you do not proceed past the training session. Once you move on to the self-guided portion of your adventure, you will have forfeited any refund.

Operations

  • What are your hours of operation?

    Our hours of operation are based on the season. During the warmer months, we are open daily from dawn to dusk! Canopy Adventure Park also offers special Light Up the Night sessions throughout the summer! In winter we switch to a reservation only system. We keep our current hours up-to-date on our website.

  • Can I get a refund if I don’t want to continue climbing?

    You are eligible for a refund if you do not proceed past the training session. Once you move on to the self-guided portion of your adventure, you will have forfeited any refund.

  • Is the Adventure Park certified?

    Canopy was built and operates in accordance with the standards of the Association for Challenge Course Technology (ACCT). We are proud to adhere to these stringent safety standards!

  • Are the ropes course and zip lines safe?

    Absolutely! All climbers are fitted in safety harnesses and climbing gear that meets and exceeds the highest standards in the industry. For added safety and unlike some ropes courses, we use a smart belay system that makes it impossible to become unclipped at any point in your journey. In addition, all climbers receive proper safety training and have the ability to practice and demonstrate proper use of the equipment before climbing into the trees.

Ticketing

  • Why can I only buy tickets for a specific time?

    To give you the most freedom to explore the course however you’d like, we run on a timeslot-based system. This ensures you can get in as much ropes course and ziplining as you’d like in two full hours! We recommend arriving 20 minutes early to check-in and be ready to go at your official start time.

  • Do you accept walk-ups?

    While we do accept walk-ups during the warmer months, we can’t guarantee you a spot as our spaces are limited. For this reason, we highly recommend you reserve your spot in advance using our website or by giving us a call.

  • Can I pay for just the zip lines?

    No. We have integrated all 10 of our ziplines into our courses so we can maximize the fun and excitement at Canopy! We do have plans to open a pay-to-zip line in the future. Stay tuned!

  • Do you offer group discounts?

    Yes, we do offer discounts for groups of 10 or more. In order to accommodate a group of this size, we require at least 3 days advance notice. Call us to get the discount rate and to reserve your group’s timeslot. We also offer group discounts and specials for corporate outings and other large groups.

Location

  • Where are you located?

    Canopy Adventure Park is located in Midlothian, Virginia at Independence Golf Club. We are just a short drive from Richmond, Virginia. Our address is 600 Founders Bridge Blvd, Midlothian, VA 23113.

  • How far is the Ropes Course from Richmond, Virginia?

    We are only 15 miles (about 25 minutes) outside Richmond.

  • Why does it look like you are located on a golf course?

    Because we are! The golf course is our partner, but is not associated with the ropes course itself. All questions pertaining to the Ropes Course should be directed to us!

  • Where do I park once I arrive?

    Do not park in the large parking lot when you arrive. Proceed to the right when entering the parking lot and follow the signs for North Campus and Canopy. There is a parking lot down at the ropes course for your use but it will require you to drive through the golf course itself - this is not a mistake!

    Note: While it is very exciting to drive down the cart path, please be respectful. Drive slow and stay alert. You may need to allow carts and other cars to pass in certain areas.

Accessibility

  • Do you offer handicap parking?

    We do offer handicap parking in the main parking lot upon arrival. We can take you down to the course on a golf cart from there. These arrangements must be made in advance, when purchasing your tickets.

  • Is your course accessible for all guests?

    With direct assistance and an additional fee it may be possible for a physically disabled person to complete some aspects of the course. We would require advanced notice and a brief interview to determine if this would work. Please call us for additional assistance.

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